Orders are accepted on the basis of these terms and conditions, in the event of any dispute English Law will apply.
Description - Membership provides annual access to Premier Rewards Club. This is an exclusive promotion, limited to one membership per person/household.
Updates - These terms and conditions are up to date as of 26/04/2022. These terms and conditions may be updated from time to time. Any updates to this document will be provided in writing via this website. We reserve the right to change these terms and conditions without prior notice providing the change does not compromise the core features of the product.
Customer Service - For general queries please feel free to email our team at prc@cs-suppport.co.uk or call us on 08081108002 – Our Customer Service open hours are 09:00 to 17:00 from Monday to Friday and we aim for a maximum wait time of five minutes. We are closed on weekends, bank holidays and during a set period over the Christmas holidays (please call for specific dates). Please send all written correspondence to “Premier Rewards Club, Membership Services, Euro House, Dolphin Park, Cremers Road, Sittingbourne, ME10 3US”. We aim to respond written correspondence where required within 5 working days.
Cooling off period – You have a 14-day cooling off period in which you can use the product prior to annual payment. You may cancel your membership at any time and for any reason by contacting us to cancel during this cooling off period.
Cancellations – If you would not like to remain a member for the full term, please cancel within 14 days of purchase. You may cancel this contract at any time within the 14-day cooling off period without giving any reason – but we do appreciate feedback. To cancel this contract of sale you can call, email or write to us. To call us, simply dial 08081108002 – please make sure you have your customer number to hand when you call. To email us your cancellation the email address is prc@cs-suppport.co.uk, please include your customer number as well as your name, telephone number and full address to ensure we can handle your request and contact you if necessary. Alternatively, you can write to us at “Cancellations, Premier Rewards Club, Membership Services, Euro House, Dolphin Park, Cremers Road, Sittingbourne, ME10 3US - please include the same information as you would by email as previously stated. We recommend that you call/email prior to the last 24 hours of your cooling off period to ensure no unwanted payments occur. Likewise, if you write to us, please allow for up to 5 days delivery if using 2nd class post.
Full Membership - This is an annual membership product charged at £49.99, and all benefits are available to you for a full 12 months. Your trial starts from the date of purchase. Full membership payment is due after the 14-day cooling off period ends, providing you have not cancelled your membership during this time. All cancellations must be received before this date. Payments that fall on irregular days, bank holidays and so on will in most cases be collected on the following working day. These fees are inclusive of Value Added Tax (VAT) where applicable.
Refund Policy – If you would not like to keep this membership on for the full term, please ensure you cancel by the correct means within the cooling off period (prior to billing). Membership fees that have already been paid are non-refundable unless in special circumstances. You are required to return your membership card to us prior to any refund being processed.
Complaints - We request that all complaints are submitted by post only to ensure a swift resolution. We endeavour to resolve all formal complaints within one working day of receipt of your written correspondence. Please address any complaints to “Complaints Department, Premier Rewards Club, Membership Services, Euro House, Dolphin Park, Cremers Road, Sittingbourne, ME10 3US
Privacy & Account information - Any data held and/or collected to provide you with membership will be handled in accordance with the GDPR (EU) 2016/679. Account & payment information you provide will only be used to process membership fees for this membership and/or other products you have subscribed to with Premier Offers Club. With your permission, we may contact you from time to time to offer you new products and/or upgrades to your account. This permission will be obtained during your sales call. To change your preferences regarding further communication or if you would like any/all of your data/information to be removed from our systems please contact our team by email, phone or letter. We may retain some basic non-payment information and place your contact details on an internal 'do not contact' list in some cases to protect your future privacy and ensure you are not contacted in the future.
At Premier Rewards Club, accessible from mytopreward.co.uk, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Premier Rewards Club and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Premier Rewards Club. This policy is not applicable to any information collected offline or via channels other than this website.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How we use your information
We use the information we collect in various ways, including to:
Log Files
Premier Rewards Club follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, Premier Rewards Club uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
Advertising Partners Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of Premier Rewards Club.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Premier Rewards Club, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that Premier Rewards Club has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
Premier Rewards Club's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.